TERMS AND CONDITIONS

OVERVIEW
This website is operated by Trade House di Lytovchenko Victoriya, owner of the brand Dienèe.
Our registered VAT number is 01439700434.
(a) By visiting our site and/ or purchasing something from us, you engage in our “Service” and
agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including
those additional terms and conditions and policies referenced herein and/or available by
hyperlink. These Terms of Service apply to all users of the site, including without limitation users
who are browsers, vendors, customers, merchants, and/ or contributors of content.
(b) Please read these Terms of Service carefully before accessing or using our website. By
accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do
not agree to all the terms and conditions of this agreement, then you may not access the website
or use any services. If these Terms of Service are considered an offer, acceptance is expressly
limited to these Terms of Service.
(c) Any new features or tools which are added to the current store shall also be subject to the
Terms of Service. You can review the most current version of the Terms of Service at any time on
this page. We reserve the right to update, change or replace any part of these Terms of Service by
posting updates and/or changes to our website. It is your responsibility to check this page
periodically for changes. Your continued use of or access to the website following the posting of
any changes constitutes acceptance of those changes.
ONLINE STORE TERMS
1.1 By agreeing to these Terms of Service, you represent that you are at least the age of
majority in your state or province of residence, or that you are the age of majority in your state or
province of residence and you have given us your consent to allow any of your minor dependents
to use this site.
1.2 You may not use our products for any illegal or unauthorized purpose nor may you, in the
use of the Service, violate any laws in your jurisdiction (including but not limited to copyright
laws).
1.3 You must not transmit any worms or viruses or any code of a destructive nature.
1.4 A breach or violation of any of the Terms will result in an immediate termination of your
Services.
GENERAL CONDITIONS
2.1 Our acceptance of your order will take place when we email you to accept it, at which point
a contract will come into existence between you and us.
2.2 If we are unable to accept your order, we will inform you of this and will not charge you for
the product. This might be because the product is out of stock, because of unexpected limits on
our resources which we could not reasonably plan for, because a credit reference we have
obtained for you does not meet our minimum requirements, because we have identified an error
in the price or description of the product or because we are unable to meet a delivery deadline
you have specified.
2.3 We will assign an order number to your order and tell you what it is when we accept your
order. It will help us if you can tell us the order number whenever you contact us about your
order.

2.4 If you wish to make a change to the product you have ordered please contact us. We will
let you know if the change is possible. If it is possible we will let you know about any changes to
the price of the product, the timing of supply or anything else which would be necessary as a
result of your requested change and ask you to confirm whether you wish to go ahead with the
change. If we cannot make the change or the consequences of making the change are
unacceptable to you, you may want to end the contract.
2.5 We reserve the right to refuse service to anyone for any reason at any time.
2.6 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the
Service, use of the Service, or access to the Service or any contact on the website through which
the service is provided, without express written permission by us.
2.7 The headings used in this agreement are included for convenience only and will not limit or
otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
3.1 We are not responsible if information made available on this site is not accurate, complete
or current. The material on this site is provided for general information only and should not be
relied upon or used as the sole basis for making decisions without consulting primary, more
accurate, more complete or more timely sources of information. Any reliance on the material on
this site is at your own risk.
3.2 This site may contain certain historical information. Historical information, necessarily, is
not current and is provided for your reference only. We reserve the right to modify the contents of
this site at any time, but we have no obligation to update any information on our site. You agree
that it is your responsibility to monitor changes to our site.
3.3 The images of the products on our website are for illustrative purposes only. Although we
have made every effort to display the colours accurately, we cannot guarantee that a device's
display of the colours accurately reflects the colour of the products. Your product may vary slightly
from those images. Although we have made every effort to be as accurate as possible, because
our products are handmade, all sizes, weights, capacities, dimensions and measurements
indicated on our website have a 2% tolerance.
3.4 The packaging of the product may vary from that shown in images on our website.
3.5 If we are making the product to measurements you have given us you are responsible for
ensuring that these measurements are correct. You can find information and tips on how to
measure by contacting us.
MODIFICATIONS TO THE SERVICE AND PRICES
4.1 The price of our products (which includes VAT) will be the price indicated on the order
pages when you placed your order. We take all reasonable care to ensure that the price of our
products advised to you is correct. However please see Clause 4.3 for what happens if we discover
an error in the price of the product you order.
4.2 Prices for our products are subject to change without notice. If the rate of VAT changes
between your order date and the date we supply our products, we will adjust the rate of VAT that
you pay, unless you have already paid for the product in full before the change in the rate of VAT
takes effect.
4.3 It is always possible that, despite our best efforts, some of the products we sell may be
incorrectly priced. We will normally check prices before accepting your order so that, where the
product's correct price at your order date is less than our stated price at your order date, we will
charge the lower amount. If the product's correct price at your order date is higher than the price
stated to you, we will contact you for your instructions before we accept your order. If we accept

and process your order where a pricing error is obvious and unmistakeable and could reasonably
have been recognised by you as a mispricing, we may end the contract, refund you any sums you
have paid and require the return of any goods provided to you.
4.4 We reserve the right at any time to modify or discontinue the Service (or any part or
content thereof) without notice at any time.
4.5 We shall not be liable to you or to any third-party for any modification, price change,
suspension or discontinuance of the Service.
PRODUCTS OR SERVICES
5.1 Certain products or services may be available exclusively online through the website. These
products or services may have limited quantities and are subject to return or exchange only
according to our Return Policy
[M1]
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5.2 We have made every effort to display as accurately as possible the colors and images of our
products that appear at the store. We cannot guarantee that your computer monitor's display of
any color will be accurate.
5.3 We reserve the right, but are not obligated, to limit the sales of our products or Services to
any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All
descriptions of products or product pricing are subject to change at anytime without notice, at the
sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for
any product or service made on this site is void where prohibited.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
6.1 We reserve the right to refuse any order you place with us. We may, in our sole discretion,
limit or cancel quantities purchased per person, per household or per order. These restrictions
may include orders placed by or under the same customer account, the same credit card, and/or
orders that use the same billing and/or shipping address. In the event that we make a change to or
cancel an order, we may attempt to notify you by contacting the e-mail and/or billing
address/phone number provided at the time the order was made. We reserve the right to limit or
prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
6.2 You agree to provide current, complete and accurate purchase and account information for
all purchases made at our store. You agree to promptly update your account and other
information, including your email address and credit card numbers and expiration dates, so that
we can complete your transactions and contact you as needed.
OPTIONAL TOOLS
7.1 We may provide you with access to third-party tools over which we neither monitor nor
have any control nor input.
7.2 You acknowledge and agree that we provide access to such tools ”as is” and “as available”
without any warranties, representations or conditions of any kind and without any endorsement.
We shall have no liability whatsoever arising from or relating to your use of optional third-party
tools.
7.3 Any use by you of optional tools offered through the site is entirely at your own risk and
discretion and you should ensure that you are familiar with and approve of the terms on which
tools are provided by the relevant third-party provider(s).

7.4 We may also, in the future, offer new services and/or features through the website
(including, the release of new tools and resources). Such new features and/or services shall also be
subject to these Terms of Service.
THIRD-PARTY LINKS
8.1 Certain content, products and services available via our Service may include materials from
third-parties.
8.2 Third-party links on this site may direct you to third-party websites that are not affiliated
with us. We are not responsible for examining or evaluating the content or accuracy and we do
not warrant and will not have any liability or responsibility for any third-party materials or
websites, or for any other materials, products, or services of third-parties.
8.3 We are not liable for any harm or damages related to the purchase or use of goods,
services, resources, content, or any other transactions made in connection with any third-party
websites. Please review carefully the third-party's policies and practices and make sure you
understand them before you engage in any transaction. Complaints, claims, concerns, or questions
regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
9.1 If, at our request, you send certain specific submissions (for example contest entries) or
without a request from us you send creative ideas, suggestions, proposals, plans, or other
materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you
agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and
otherwise use in any medium any comments that you forward to us. We are and shall be under no
obligation (1) to maintain any comments in confidence; (2) to pay compensation for any
comments; or (3) to respond to any comments.
9.2 We may, but have no obligation to, monitor, edit or remove content that we determine in
our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic,
obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of
Service.
9.3 You agree that your comments will not violate any right of any third-party, including
copyright, trademark, privacy, personality or other personal or proprietary right. You further agree
that your comments will not contain libelous or otherwise unlawful, abusive or obscene material,
or contain any computer virus or other malware that could in any way affect the operation of the
Service or any related website. You may not use a false e-mail address, pretend to be someone
other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You
are solely responsible for any comments you make and their accuracy. We take no responsibility
and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
10.1 Occasionally there may be information on our site or in the Service that contains
typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing,
promotions, offers, product shipping charges, transit times and availability. We reserve the right to
correct any errors, inaccuracies or omissions, and to change or update information or cancel
orders if any information in the Service or on any related website is inaccurate at any time without
prior notice (including after you have submitted your order).
10.2 We undertake no obligation to update, amend or clarify information in the Service or on
any related website, including without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any related website, should be

taken to indicate that all information in the Service or on any related website has been modified or
updated.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using
the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate
in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules,
laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the
intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander,
disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race,
age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or
transmit viruses or any other type of malicious code that will or may be used in any way that will
affect the functionality or operation of the Service or of any related website, other websites, or
the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm,
pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or
circumvent the security features of the Service or any related website, other websites, or the
Internet. We reserve the right to terminate your use of the Service or any related website for
violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
12.1 We do not guarantee, represent or warrant that your use of our service will be
uninterrupted, timely, secure or error-free.
12.2 We do not warrant that the results that may be obtained from the use of the service will be
accurate or reliable.
12.3 You agree that from time to time we may remove the service for indefinite periods of time
or cancel the service at any time, without notice to you.
12.4 You expressly agree that your use of, or inability to use, the service is at your sole risk. The
service and all products and services delivered to you through the service are (except as expressly
stated by us) provided 'as is' and 'as available' for your use, without any representation,
warranties or conditions of any kind, either express or implied, including all implied warranties or
conditions of merchantability, merchantable quality, fitness for a particular purpose, durability,
title, and non-infringement.
12.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do
so. This includes liability for death or personal injury caused by our negligence or the negligence of
our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of
your legal rights in relation to the products including the right to receive products which are: as
described and match information we provided to you and any sample or model seen or examined
by you; of satisfactory quality; fit for any particular purpose made known to us.
12.6 We only supply the products for domestic and private use. If you use the products for any
commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss
of business, business interruption, or loss of business opportunity.
12.7 In no case shall NEOUS Limited, our directors, officers, employees, affiliates, agents,
contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or
any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including,
without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any
similar damages, whether based in contract, tort (including negligence), strict liability or
otherwise, arising from your use of any of the service or any products procured using the service,

or for any other claim related in any way to your use of the service or any product, including, but
not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred
as a result of the use of the service or any content (or product) posted, transmitted, or otherwise
made available via the service, even if advised of their possibility. Because some states or
jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental
damages, in such states or jurisdictions, our liability shall be limited to the maximum extent
permitted by law.

SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or
unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by
applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of
Service, such determination shall not affect the validity and enforceability of any other remaining
provisions.
TERMINATION
14.1 The obligations and liabilities of the parties incurred prior to the termination date shall
survive the termination of this agreement for all purposes.
14.2 These Terms of Service are effective unless and until terminated by either you or us. You
may terminate these Terms of Service at any time by notifying us that you no longer wish to use
our Services, or when you cease using our site.
14.3 If in our sole judgment you fail, or we suspect that you have failed, to comply with any term
or provision of these Terms of Service, we also may terminate this agreement at any time without
notice and you will remain liable for all amounts due up to and including the date of termination,
and/or we may accordingly deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
15.1 The failure of us to exercise or enforce any right or provision of these Terms of Service shall
not constitute a waiver of such right or provision.
15.2 These Terms of Service and any policies or operating rules posted by us on this site or in
respect to the Service constitutes the entire agreement and understanding between you and us
and govern the sale of the products and your use of the Service, superseding any prior or
contemporaneous agreements, communications and proposals, whether oral or written, between
you and us (including, but not limited to, any prior versions of the Terms of Service).
15.3 Any ambiguities in the interpretation of these Terms of Service shall not be construed
against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be
governed by English law and you can bring legal proceedings in respect of the products and the
Services in the English courts.
CHANGES TO TERMS OF SERVICE
17.1 You can review the most current version of the Terms of Service at any time at this page.
17.2 We reserve the right, at our sole discretion, to update, change or replace any part of these
Terms of Service by posting updates and changes to our website. It is your responsibility to check

our website periodically for changes. Your continued use of or access to our website or the Service
following the posting of any changes to these Terms of Service constitutes acceptance of those
changes.